Pearson

Bachelor's degree (pursuing or recently completed) in Computer Science, Software Engineering, Information Technology, or a related field

Foundational academic understanding of software development and testing concepts

Basic understanding of programming fundamentals such as variables, logic, functions, and control structures

Familiarity with web applications and basic understanding of how websites and applications work

Strong attention to detail and a quality-focused mindset

Analytical thinking and problem-solving skills

A strong eagerness to learn, take direction, and grow within a team

Good communication skills and a collaborative, curious mindset

Learn the fundamentals of software quality assurance, testing methodologies, and quality engineering practices with support from your mentor

Assist in executing functional, regression, integration, and exploratory testing activities for web applications

Learn how to design, document, and execute test cases based on requirements and user stories

Develop good habits in reporting defects clearly and tracking issues through resolution

Gain exposure to test automation frameworks such as Playwright and Selenium, learning how automated testing improves software quality

Collaborate closely with Quality Engineers, Software Engineers, Product Managers, and other team members on well-defined tasks

Learn to validate user interfaces, APIs, and end-to-end workflows under guidance

Participate in sprint planning, daily standups, retrospectives, and other Agile ceremonies to understand how software teams operate

Take part in test reviews and quality discussions to build awareness of quality standards and best practices

Learn to analyze test results, troubleshoot simple issues, and support release validation activities under guidance

Understand and follow team quality processes, testing standards, and documentation practices

• Bachelor's degree completed in any discipline.

• Recent graduates or candidates with less than one year of professional experience are encouraged to apply.

• Must be legally authorized to work in India.

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving abilities.

• Attention to detail and commitment to quality.

• Ability to collaborate effectively within team environments.

• Strong organizational and time-management skills.

• Customer-focused mindset with a passion for service excellence.

• Eagerness to learn, adapt, and take initiative.

• Proficiency in Microsoft Office Suite (Excel, Word).

• Manage and resolve customer inquiries through email and case management systems within established SLAs.

• Investigate customer issues, identify root causes, and provide accurate and timely resolutions.

• Maintain complete, accurate, and up-to-date case documentation.

• Prioritize workload effectively to ensure timely case closure and customer satisfaction.

• Escalate complex or high-impact issues to appropriate teams and track them through resolution.

• Collaborate with cross-functional stakeholders to resolve customer concerns efficiently.

• Ensure adherence to company policies, processes, and quality standards.

• Monitor case queues and proactively address overdue or at-risk cases.

• Communicate professionally with customers and internal stakeholders.

• Identify recurring issues, trends, and opportunities for process improvement.

• Contribute to knowledge management initiatives and share best practices.

• Consistently achieve performance metrics related to SLA adherence, productivity, quality, and customer satisfaction.